| DEPARTMENT | CATEGORY | SUB-CATEGORY | SLA TIME | ADDRESSING OFFICER DESIGNATION |
|---|---|---|---|---|
| HEALTH | Cleanliness Issues | Burning of garbage, leaves, plastic etc. | 1D | SAFAI NAYAK |
| Cleaning of drain (1 meter wide) | 1D | SAFAI NAYAK | ||
| Drain cleaning | 1D | SAFAI NAYAK | ||
| Fogging work | 1D | SAFAI NAYAK | ||
| Garbage collection from quarantine area | 1D | SAFAI NAYAK | ||
| Garbage dumped on public land | 1D | SAFAI NAYAK | ||
| Garbage house cleaning | 1D | SAFAI NAYAK | ||
| Garbage pile | 1D | SAFAI NAYAK | ||
| Garbage vehicle did not arrive | 1D | SAFAI NAYAK | ||
| Overflowing dhalao | 1D | SAFAI NAYAK | ||
| Public toilet cleaning | 1D | SAFAI NAYAK | ||
| Road cleaning | 1D | SAFAI NAYAK | ||
| Sandpile On Roadside | 1D | SAFAI NAYAK | ||
| Sanitizing in quarantine area | 1D | SAFAI NAYAK | ||
| Stinking water on the road due to drain overflow | 1D | SAFAI NAYAK | ||
| Dead Animal ( like dog , cat , bird etc) | 1D | SAFAI NAYAK | ||
| CIVIL | Construction | Broken Footpath | 7D | JUNIOR ENGINEER (J.E) |
| Construction Without Safegurards | 7D | JUNIOR ENGINEER (J.E) | ||
| Malba, bricks, boris etc. dumped on public land | 2D | JUNIOR ENGINEER (J.E) | ||
| Pothole | 4D | JUNIOR ENGINEER (J.E) | ||
| Quality of construction work being carried out | 1D | JUNIOR ENGINEER (J.E) | ||
| Repair of drainage | 7D | JUNIOR ENGINEER (J.E) | ||
| Road repair | 7D | JUNIOR ENGINEER (J.E) | ||
| Theft of construction materials | 1D | JUNIOR ENGINEER (J.E) | ||
| Unpaved Road | 2D | JUNIOR ENGINEER (J.E) | ||
| Encroachment | Permanent encroachment on road / drain / drain Civil | 10D | JUNIOR ENGINEER (J.E) | |
| WATER-WORKS | Cleanliness Issues | Pond Cleaning | 30D | JUNIOR ENGINEER (J.E) |
| Water | Drinking water pipeline leakage | 7D | JUNIOR ENGINEER (J.E) | |
| Hand pump failure | 1D | JUNIOR ENGINEER (J.E) | ||
| Non-availability of Drinking Water - Dirty Water | 1D | JUNIOR ENGINEER (J.E) | ||
| Tubewell malfunction | 7D | JUNIOR ENGINEER (J.E) | ||
| Public Toilet Water Supply | 1D | JUNIOR ENGINEER (J.E) | ||
| SEWER | Sewer Issues | Damage Main Hole | 3D | Supervisior |
| Damage Sewer line | 15D | Supervisior | ||
| Improper disposal of fecal waste / silt | 3D | Supervisior | ||
| Sewer blockage in public Toilet | 1D | Supervisior | ||
| Sewer Choking - Overflow | 1D | Supervisior | ||
| Sewer Manhole Open | 1D | Supervisior | ||
| There is water on the road due to Sewer Overflow | 3D | Supervisior | ||
| STREET - LIGHT | Light | Park light failure | 1D | Light Inspector (LI) |
| Park lights are on continuously | 1D | Light Inspector (LI) | ||
| Street light failure | 1D | Light Inspector (LI) | ||
| Street light is on continuously | 1D | Light Inspector (LI) | ||
| PROPERTY | Enchroachment | Encroachment on municipal land | 15D | Inspector |
| PARKING | Parking | Illegal Parking | 48D | Tax -Supritendent(TS) |
| Related to Nagar Nigam parking | 48D | Tax -Supritendent(TS) | ||
| HORTICULTURE | Encroachment | Park encroachment | 7D | supervisor |
| Horticulture | Barren land to be Greened | 7D | supervisor | |
| Cleaning of Cutting Tree Branches | 1D | supervisor | ||
| Cleaning of parks and green belts under the corporation | 1D | supervisor | ||
| Horticulture in parks under the Corporation | 7D | supervisor | ||
| In relation to Summersible in the Park | 10D | supervisor | ||
| IT | IT | In relation to the website of the Municipal Corporation or any other portal created | 48H | I.T Officer |
| Property-tax | Encroachment | Temporary encroachment on road, drain | 5D | Revenue Inspector (RI) |
| Mutation | Propblem in Mutation | 45D | Revenue Inspector (RI) | |
| Taxes | Nomination in property tax | 48D | Revenue Inspector (RI) | |
| Regarding payment of property tax | 48D | Revenue Inspector (RI) | ||
| User-Charges Issue of BILLs | 48D | Revenue Inspector (RI) | ||
| Trade-License | Issue of trade license | 48D | Revenue Inspector (RI) | |
| B.O.T | Encroachment | Unauthorized Hoardings | 4D | (ZSO) |
| ANIMAL - WELFARE | Animal | Regarding castration of destitute swans/dogs-new | 7D | (IO) |
| Related to capturing helpless animals (Dogs/Cow/Bull) | 2D | (IO) | ||
| Related to lifting large dead animals like cow, horse etc | 12D | (IO) | ||
| Cleanliness Issues | Dead Animal | 12D | (IO) | |
| Dairy | Illegal Dairy | 15D | (IO) | |